The Steve Jobs Jedi mind trick - “you do not need that feature.” Instinct, bull-headedness, opinionated design, all of the above… Interesting POV from Eric.
The answer is in the middle, and is the art of product marketing. Yes, talk to customers, recognize they probably don’t really know what they want, but listen and learn. As Steve says, figuring out what customers want and whether lots of others want it, too is what we get paid to do.
